# Opening a Dispute

If you have an issue with a purchase — such as a non-functional product, missing downloads, or a license key that does not work — you can open a dispute to get help from the Blocksmiths admin team.

## When to Open a Dispute

Open a dispute if:

* The product does not work as described
* Your license key or download is missing after payment confirmed
* The vendor is unresponsive to your issue
* The product delivered is materially different from what was listed

Do not open a dispute for general support questions — try contacting the vendor first through the product page.

## How to Open a Dispute

1. Go to **Dashboard → Orders** and open the affected order.
2. Click **Open Dispute**.
3. Describe the issue clearly, including any error messages or steps you have already tried.
4. Submit.

## What Happens Next

An admin reviews your dispute and may contact both you and the vendor for more information. Dispute resolution timelines vary but admins aim to respond promptly.

Possible outcomes:

* **Resolved in buyer's favor** — admin documents the issue and may take action against the vendor
* **Resolved in vendor's favor** — the product works as described; dispute is closed
* **Escalated** — complex cases may require additional review

## Dispute Status

You can check the status of your open dispute from the order page at any time.


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